TalonSMART · Safety management system (SMS)
Aviation safety management system (SMS) software
TalonSMART is a web-based safety management system built for aviation. Report incidents, investigate hazards, assess risk, assign corrective actions, and schedule audits of those actions in one system.
- HFACS, Bowtie, and custom frameworks
- Anonymous reporting option
- 256-bit encryption and full SSL
- Works on any device
A Closed Loop for Every Safety Report
Each report moves through the same five steps.
- 1
Report
Anyone reports, from any device, with photos, video, or witness recordings.
- 2
Investigate
Managers open investigations and classify causes with your framework.
- 3
Assess
Hazards are linked to risks and placed on the risk matrix.
- 4
Correct
Corrective actions get an owner and a due date.
- 5
Assure
Audit dates and reminders confirm the controls still work.
How TalonSMART Works
Reporting
Reporting people will actually use
Anyone can report an incident and get email updates on its status, and reporters can choose to stay anonymous. Photos, videos, and witness recordings can be added from the field on an iPad, Mac, or PC.
- Forms you design: your drop-down lists, labels, and required fields
- Multiple attachments on every report
- Names, tail numbers, and more pulled in from Talon ETA
Investigations
Investigations with structure
Managers turn reports into investigations and classify causes with the framework your program uses, whether that's HFACS, Bowtie, or your own. Findings, causes, and corrective actions stay with the investigation.
- Any SMS framework classification
- HFACS codes for deeper human factors analysis
- Reported issues linked to specific flights
- A searchable history of investigations and outcomes
Investigation
- Incident details
- Framework codes
- Findings and causes
- Corrective actions
- Status and history
Risk management
Every risk on one matrix
Assign hazards and risks to an investigation, rate each one by severity and likelihood, and see on the matrix which risks need action. Corrective actions carry a responsible person and a due date.
- Hazards linked to potential risks
- Severity and likelihood rated on a risk matrix
- Corrective actions with responsibilities and due dates
- Unacceptable Intolerable - risk must be reduced
- Undesirable Should only be tolerated if risk reduction is impractical
- Acceptable With Review Tolerable but must be reviewed by the relevant Accountable Authority
- Acceptable (without review) No further action required
Safety assurance
Proof that the fix is still working
TalonSMART tracks audit dates for each corrective action and reminds you to evaluate how the control is performing. A dashboard shows every active and resolved case.
- Open, past due, and audited corrective actions
- Incident trends by type and subtype over a date range
- Investigations missing a framework, flagged for follow-up
Safety Reports
- Open Corrective Actions
- Past Due Corrective Actions
- Corrective Actions Audit Past
- Incident and Incident Type Trends
- Investigation Priority Summary
Promotion and privacy
Keep people informed, and keep data protected
TalonSMART sends safety communications and incident summaries to relevant personnel by email. Closed investigations can be de-identified automatically to protect the privacy of the people involved.
- Automated email alerts to relevant personnel
- Automatic de-identification of closed investigations
- 256-bit file encryption with full SSL
Privacy and Security
- De-identification you control
- Encrypted files
- Access from any device
What an SMS does
“A SMS provides a systematic way to identify hazards and control risks while maintaining assurance that these risk controls are effective.”
FAA SASO Safety Promotion Briefing, Manager’s Toolkit
Built for Your Whole Safety Program
Safety Managers
- Every report, investigation, and action in one place
- Audit reminders for each control
- Trends by incident type
Everyone Who Reports
- A simple report from any device
- Anonymous when they choose
- Email updates on status
Investigators
- Structured findings and causes
- Your framework codes
- Linked flights and records
Leadership
- Open and past due corrective actions
- Risk on one matrix
- Audit results for each control
Works With the Rest of Talon
Jim and his team are amazing. Anytime I call, they handle the issue immediately. Just wanted to make sure you know that. Thanks!
AW
Aeroguard Flight School
Read more from our customersGetting Started With TalonSMART
Our support team has run Talon themselves, as managers, instructors, and students.
- 1
A demo for your operation
Tell us what you want to solve and we'll tailor the demonstration. It typically runs about 1.5 hours per system, plus time for questions.
- 2
Setup and configuration
We help you set up your report forms, frameworks, risk matrix, and alert recipients, and consult with you on configuring TalonSMART to the way your safety program runs.
- 3
Go-live
Most schools go live in 2 to 3 weeks, with training on-site and remote, and on-site support during go-live.
Common Questions
Can I track and report incidents?
Does TalonSMART allow the use of any framework?
Can corrective actions be assigned and tracked?
Can I attach documents or images to safety reports?
Is there dashboard visibility for open cases?
More answers on our FAQ page.
Full Feature Breakdown
Every TalonSMART capability, grouped by area.
Request a TalonSMART Demo
Tell us how your safety program reports and investigates today, and we'll show you how TalonSMART would handle it.
Office hours Monday through Friday, 9 a.m. to 6 p.m. Central. Emergency support 24/7/365.